HNI ONE helps to bring the new #IAmAlorica workplace experience to Sendai, Japan.
Why the Change
As a prominent international service provider, Alorica’s main objective is to provide an “insanely great customer experience.” To stay ahead of the competition, they not only have to bring on the best new talent but also provide premier resources for their team to problem solve each client’s unique challenges.
Location: Sendai, Japan
So for their newest location in Sendai, Japan, Alorica decided to follow the successful workplace standards formula utilized in numerous U.S. locations.
What Mattered Most
With a mostly millennial employee base, user experience in the workplace matters. And in an exceedingly reactive industry, the Sendai space needed to support the energy of their young team and their ability to engage clients and devise the best solutions. Applications were specifically designed to improve the employee experience and productivity by means of 120-degree applications as well as supporting team spaces planned for the second phase of the project. Alorica understood that employee satisfaction would drive client satisfaction, creating an improved experience for all—that a healthy, productive service provider makes for a happy, successful client.
Alorica understood that employee satisfaction would drive client satisfaction, creating an improved experience for all.
The Outcome & The Benefits
By leveraging their global contract, Alorica was not only able to promote their culture for group learning through thoughtful applications but were also able to minimize confusion through a one vendor solution, with the opportunity to promote new standards with other global locations. Constant communication across countries and numerous time zones between the HNI ONE team and local PM team kept the project rolling, allowing HNI ONE to meet the Alorica team’s profoundly tight schedule. Accelerated fulfillment is a trend many HNI ONE clients grapple with that we address with quick decision making and unconventional flexibility. By wrapping the project in seven weeks, Alorica delighted their clients with that insanely great customer experience in a remarkably expedited timeline.
Alorica Keeps it Social
Did you know Alorica finds major success from promoting within? Or that they have over 3,100 veterans on their US team alone? Alorica members sure do! With an inspiring social media campaign denoted by their #IAmAlorica hashtag, this international company keeps it fresh by posting about successful initiatives as well as sharing adorably authentic videos about their members. Like what fantastically awful hairstyles their Senior VP’s regretted the most.